Returns & Refunds
We want you to shop with confidence. This policy covers standard catalog products. Vendor and marketplace items may include additional seller terms shown on the listing.
Return window
Eligible unused products in original packaging may be returned within 7 days of delivery unless the product page states a different window.
Non-returnable items
- Opened food, treats, and hygiene consumables
- Personalized or made-to-order items
- Items damaged by misuse after delivery
How to start a return
- Open your order in the dashboard or email [email protected]
- Include order number, item, and reason
- Wait for return authorization and courier instructions
- Refunds are issued to the original payment method or as store credit when agreed
Frequently asked questions
Can I return pet food if opened?
Opened consumables generally cannot be returned for hygiene reasons. Unopened items in original condition may qualify within the return window.
What if my item arrives damaged?
Contact support within 48 hours with photos of the package and product. We will arrange replacement or refund according to the case.
Are live animals returnable?
Live animal transactions follow listing-specific agreements between buyer and seller. Contact support for mediation if welfare or misrepresentation issues arise.