Help & FAQ
Clear answers for pet parents, sellers, and vets using KediSmart in Bangladesh.
Still stuck? Contact support · Lost pet emergency · Guides.
Popular questions
What is KediSmart?
KediSmart is a Bangladesh marketplace for pet & animal products, live animal listings, veterinary discovery, care guides, and NFC/QR smart pet tags — plus a general products catalog for everyday essentials.
Do you deliver across Bangladesh?
Yes. Delivery coverage depends on the product and courier partner. Metro areas often qualify for free delivery thresholds shown at checkout. Track shipments from your orders page or /track. See /shipping.
How do NFC smart pet tags work?
A KediSmart tag links to a private pet profile. When someone taps NFC or scans the QR, they can contact you anonymously if the pet is lost — without exposing your personal phone number by default. Learn more on /tags and /guides/what-is-an-nfc-pet-tag.
Can I sell live animals on KediSmart?
Verified breeders and sellers can list live animals on the marketplace after creating a Breeder/Seller account and completing verification. Listings should follow animal welfare guidelines.
How do I find a veterinarian?
Browse the /vets directory to discover clinics and professionals, then book or contact them according to their profile availability.
What payment methods are supported?
KediSmart supports cash on delivery and online payment gateways where configured for the order. Exact options appear at checkout.
What is your returns policy?
Eligible unused products may be returned within the window described on /returns. Opened consumables are generally non-returnable for hygiene reasons.
What should I do if my pet is lost?
Search nearby immediately, enable lost mode on your digital pet profile, alert neighbors, and follow the checklist at /emergency.
কেডিস্মার্টে কীভাবে অর্ডার ট্র্যাক করব?
অ্যাকাউন্টের অর্ডার পেজ থেকে অথবা /track পেজে অর্ডার নম্বর দিয়ে ট্র্যাক করতে পারেন। সহায়তার জন্য [email protected]এ লিখুন।
What is an NFC pet tag?
A wearable chip that opens a digital pet profile when tapped with a phone.
Do finders need an app?
No. The profile opens in a mobile browser via NFC or QR.
Is my phone number public?
Not by default. You control visibility and can use anonymous messaging.
What if a phone has no NFC?
Use the QR code printed on the tag.
Are tags waterproof?
Quality sealed tags tolerate rain and baths; inspect regularly.
Can cats wear smart tags?
Yes, with a correctly sized breakaway collar.
Does NFC drain my phone?
The tag is passive and uses negligible phone energy during a tap.
How do I update details?
Edit the pet profile in your KediSmart account; the tag URL stays the same.
What is lost mode?
A status that signals the pet is missing and enables finder contact flows.
Can one account manage multiple pets?
Yes. Create a profile per pet and assign tags accordingly.
Will metal collars block NFC?
Sometimes. Keep the chip face accessible and test after fitting.
How often should I test the tag?
Monthly, and before travel.
What if the QR wears off?
Replace the tag; keep the same digital profile when possible.
Is GPS included?
No. NFC/QR tags are identification links, not live trackers.
Do shelters recognize smart tags?
Any staff with a phone can open the profile; educate locally when possible.
What should I do first if my pet is lost?
Search nearby immediately, alert neighbors, and enable lost mode on the digital profile.
Should I drive far right away?
Exhaust the local radius first; most pets are close initially.
Where do I report in Bangladesh?
Local vets, shelters, building security, and community groups — plus your KediSmart profile.
Should I leave food outside for a lost cat?
Near the exit point, yes — cats often hide nearby.
How do I meet a finder safely?
Public place, daylight, bring ID for the pet, and avoid sharing home address early.
What if someone demands money?
Prioritize pet safety; involve local authorities if you suspect extortion.
How long should lost mode stay on?
Until reunion, then disable and thank helpers.
Do I post on every social network?
Prefer accurate local posts over spam across irrelevant groups.
Should children search alone?
No. Adults should lead searches near roads.
What details belong on a flyer?
Clear photo, name, area last seen, and secure contact channel.
Can heat affect search timing?
Yes. Search early morning and evening in hot months; protect yourself too.
What if my pet has no tag?
Still search and alert; get layered ID after reunion.
Should I wait 24 hours?
No. Start within minutes.